RETURNS & EXCHANGES POLICY

At Ruggi, your satisfaction is our priority. To make your return and exchange process as smooth as possible, please find our policy below.

1. 30-Day Return Policy

You can return any product you purchased within 30 days from the delivery date, no questions asked.

Return Conditions:

  • For a return to be accepted, products must be unused, with tags still attached, in a resalable condition, and include all accessories, if any.

  • Please complete the Return Form included in your package and send it back with the product.

  • If your package did not include a form, you can easily request a new one by emailing us at hello@ruggi.com.hello@ruggi.com

  • Products that do not meet the specified return conditions will not be accepted. They will be returned to your address with shipping costs charged to you.

2. Refunds

Once your returned items are received, our quality control team will inspect them. Refunds for products meeting the return criteria will be processed as follows:

  • The refund amount will be submitted to your bank within 7 business days following the approval of your return.

  • The time it takes for the refund to appear on your credit card statement typically varies between 1-7 business days, depending on your bank. For debit cards, this process might take slightly longer due to internal bank procedures.

  • For purchases made with installment payments, refunds will be credited back to your card in monthly installments, as per standard banking practices.

3. Exchange Conditions (30 Days)

You can exchange any product within 30 days from the delivery date of your order.

  • For exchanges, please fill out the relevant sections on the form included in your package.

  • If you lose the form, you can contact our customer relations team at hello@ruggi.com.

4. Promotional Product Returns

Important Note: For returns of products purchased under multi-item promotions such as "Buy One Get One Free," "Buy 3 Pay for 2," or similar offers, all products included in the promotion must be returned together for the return to be accepted and the promotion's validity to be maintained. Partial returns of items within a promotional offer are not accepted.

5. Return and Exchange Address

Please send your return and exchange packages to the following address:

Return/Exchange Address: Akkaya LLC, 112 Capitol Trail, Ste A754, Newark, DE 19711, United States.

Customer Support Email: info@ruggi.com

 

Return Form